At Smith Systems, Inc., we believe in forging lasting relationships with our customers. One of the ways we do that is to solicit feedback about our products. You keep us on our toes, and we appreciate that. While we already excel in our industry, we refuse to rest on our laurels. We know we have to continue to improve our products and our customer service to stay on top.
We’ve always applied the most rigorous design and manufacturing standards to all our products. We follow every specification created specifically for OEMs, private rail operators and transit authorities. Our engineers, designers and manufacturing staff have decades of experience serving the rail, aerospace and commercial industries. But because of you, we’ve refined our manufacturing practices over the years.
Your Feedback is Critical
We request your feedback because we don’t know your business as well as you do. We design sensors for speed, motion and temperature. We supply the associated controls, custom instrumentation, cabling and harnessing for your transportation system. But you work with our products on a day-to-day basis. You know what you need.
You face a unique set of circumstances. Whether it’s weather-related challenges, operational difficulties or maintenance issues, your needs always vary slightly from other clients. You need a specific solution. You and your staff can provide our team with the information we need to develop the perfect solution to your challenge. Your feedback can help us fine-tune a design to meet your needs.
Our Quality Policy clearly provides our team with a mandate to maintain communications with all our clients. In addition, we encourage our people to always keep an open mind. Specifically, our Quality Policy states that achieving “superior customer satisfaction” requires meeting your needs and improving our processes.
The best way to improve our processes is to maintain an atmosphere and culture that places an emphasis on learning. Classroom courses, continuing educational workshops and industry certifications benefit both our internal and external processes, but it’s the one-on-one feedback that we receive from you that provides the pinnacle of our instruction. We remain in a process of continual improvement.
An Integral Part of the Process
Smith Systems, Inc. is an innovative manufacturer of state-of-the-art sensing products serving the world marketplace. We take pride in our accomplishments and take our place in the industry seriously. To maintain our worldwide reputation, we insist on an intense process when developing new products.
From the initial inquiry to the finalization of your part, we ensure that you are involved in this process. From the first contact through design and implementation, our team seeks your feedback to create a satisfactory solution to your issues. We address all your concerns as they arise. Throughout our design process, you participate in extensive interviews and tests to ensure development of the product stays on track.
Once your environmentally protected products are delivered and installed, Smith Systems, Inc. continues monitoring your operations to ensure proper fit, smooth application and reliable performance. Site visits ensure that your team is thoroughly trained and completely understands how your new equipment serves your operations.
And we don’t stop there. We encourage all our clients to complete an extensive follow-up questionnaire. From your answers, we learn how we’re doing in our effort to provide you with the most effective solutions. We invite you to offer feedback on any and all aspects of our process, including but not limited to:
- Product form, fit and function
- Product quality and appearance
- Design expectations
- Level of communication
- Warranty follow-up
- Clarity of quotes, instructions and invoices
The partnership you form with Smith Systems, Inc. helps us better serve you so you can better serve your customers. Our relationship with you is an integral part of our design-and-development process. We look forward to working with you and your team to forge stronger and more effective alliances.
In the words of Benjamin Franklin: “It takes many good deeds to build a good reputation, and only one bad one to lose it.”