Customer Survey Information First Name* Last Name* Company* Email* Product The product(s) met my expectations regarding fit, form and function*5 Strongly Agree4 Agree3 Neither Agree or Disagree2 Disagree1 Strongly DisagreeX Not ApplicableCommentThe product(s) met my expectations in appearance and quality*5 Strongly Agree4 Agree3 Neither Agree or Disagree2 Disagree1 Strongly DisagreeX Not ApplicableCommentDesign/Development service of new product(s) met my expectations*5 Strongly Agree4 Agree3 Neither Agree or Disagree2 Disagree1 Strongly DisagreeX Not ApplicableCommentThe product(s) met my expectations regarding price*5 Strongly Agree4 Agree3 Neither Agree or Disagree2 Disagree1 Strongly DisagreeX Not ApplicableCommentTransactions My RFQ and/or PO was processed promptly in a smooth manner*5 Strongly Agree4 Agree3 Neither Agree or Disagree2 Disagree1 Strongly DisagreeX Not ApplicableCommentMy order(s) arrived On Time If not, the reason was understandable*5 Strongly Agree4 Agree3 Neither Agree or Disagree2 Disagree1 Strongly DisagreeX Not ApplicableCommentIf warranty issues developed, they were handled to my satisfaction*5 Strongly Agree4 Agree3 Neither Agree or Disagree2 Disagree1 Strongly DisagreeX Not ApplicableCommentOverall Process Corrective/Preventive Actions were processed to my satisfaction*5 Strongly Agree4 Agree3 Neither Agree or Disagree2 Disagree1 Strongly DisagreeX Not ApplicableCommentSSI employees communicated and returned emails or phone calls promptly*5 Strongly Agree4 Agree3 Neither Agree or Disagree2 Disagree1 Strongly DisagreeX Not ApplicableCommentQuotes, Acknowledgements and Invoices were concise and understandable*5 Strongly Agree4 Agree3 Neither Agree or Disagree2 Disagree1 Strongly DisagreeX Not ApplicableCommentMy expectations of customer service were met*5 Strongly Agree4 Agree3 Neither Agree or Disagree2 Disagree1 Strongly DisagreeX Not ApplicableComment